Frequently Asked Questions

Everything you need to know about shopping with AVAL THEBRAND.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I initiate a return or exchange?

We offer a 14-day return policy for all unworn items with original tags. To start a return, please visit our Returns Portal and enter your order number and email address.

What payment methods do you accept?

AVAL THEBRAND accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

How can I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our contemporary silhouettes may vary by collection.

Are your garments sustainably produced?

We are committed to ethical manufacturing. We work with certified factories that ensure fair wages and use premium, long-lasting fabrics to reduce the impact of fast fashion on the environment.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey through our shipping partner's website.